Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of R Farley

R Farley

March 18, 2026

5  out of  5
rating by R Farley
"I had a great experience working with Kali at State Farm! She was incredibly helpful, knowledgeable, and made the whole process so much easier than I expected. From the moment I reached out, she was responsive, patient with my questions, and took care of everything quickly and efficiently. She got me set up and on my way in no time, and I really appreciated her friendly, no-nonsense approach. If you're looking for an agent who genuinely cares about getting things done right and fast, Kali is the one to go to. Highly recommend!"
We responded:
"Mr. Farley, Thank you so much for your wonderful review! We're thrilled to hear that Kali provided you with helpful, knowledgeable, and efficient service. It's great to know she made the process smooth and enjoyable for you. We truly appreciate your recommendation and are here anytime you need assistance in the future! "
Profile photo of John Clark

John Clark

March 16, 2026

5  out of  5
rating by John Clark
"Kali is very kind and helpful. We reviewed my policy and she made some very helpful suggestions. I feel like we have the coverage we need. Thank you"
We responded:
"John, Thank you so much for your kind words! We're delighted to hear that Kali was able to assist you and provide helpful suggestions for your policy. It's great to know you feel confident about your coverage. We truly appreciate your trust and look forward to continuing to support you!"
Profile photo of Samuel Melcher

Samuel Melcher

March 14, 2026

5  out of  5
rating by Samuel Melcher
"Kali has been very helpful and made sure we had all the information we needed, even taking the time to assist us at the end of the workday on a Friday. We really appreciated the extra effort and responsiveness from the entire team."
We responded:
"Samuel, Thank you for your wonderful feedback! We're delighted to hear that Kali and the team went above and beyond to assist you. Your appreciation means a lot to us!"
Profile photo of Blair Riggs

Blair Riggs

March 13, 2026

5  out of  5
rating by Blair Riggs
"Julie was so helpful in guiding me through all my insurance needs following a collision with a deer. The whole office is super friendly and efficient."
We responded:
"Blair, Thank you for your kind words! We're glad Julie and the team could support you through this process. We appreciate your trust and are here whenever you need us!"
Profile photo of Colleen Moore

Colleen Moore

March 12, 2026

5  out of  5
rating by Colleen Moore
"Through a phone conference with Kali, I was able to reduce my home insurance premium since she noticed I was "overinsured" and update my car insurance to better meet my needs. Kali was very professional and punctual, answering all my questions to satisfaction in simple language. It's nice to know I have an insurance agent who actually looks out for my best interests!"
We responded:
"Colleen, Thank you so much for your wonderful 5-star review! We're thrilled to hear that Kali was able to help you reduce your home insurance premium and tailor your car insurance to better suit your needs. It's great to know that her professionalism, punctuality, and clear communication made the process smooth and reassuring for you. We’re proud to have Kali on our team, and even more proud to have you as a valued client. Please don’t hesitate to reach out if you need anything else!"
Profile photo of Jay Helfrich

Jay Helfrich

March 4, 2026

5  out of  5
rating by Jay Helfrich
"Lots of help while dealing with moving from one rental to another."
We responded:
"Jay, Thank you so much for your 5-star review! We're glad we could provide the support you needed during your move from one rental to another. If you ever need assistance again, we're here to help!"
Profile photo of Bob Bob

Bob Bob

March 4, 2026

5  out of  5
rating by Bob Bob
"I needed help today with a password reset and the staff was very helpful and friendly, as always. I can count on this office staff taking great care of my needs."
We responded:
" Thank you so much for your kind words and continued trust! We're always here to help and make things as easy as possible for you. Your support means the world to us!"
Profile photo of Rick O

Rick O

March 3, 2026

5  out of  5
rating by Rick O
"Kali was superb in explaining the process, answering questions, maintaining communications and great attention to detail."
We responded:
"Rick, Thank you so much for your wonderful 5-star review! We're thrilled to hear that Kali provided superb support throughout the process, from clear explanations to attentive communication. Your kind words mean a lot to us and motivate our team to keep delivering excellent service!"
Profile photo of Thom Buescher

Thom Buescher

February 27, 2026

5  out of  5
rating by Thom Buescher
"Kali was very prompt and efficient in helping us switch coverages to a newly purchased car. We have been State Farm clints for many ears, and this agency has been very helpful anytime we asked for it."
We responded:
"Thom, Thank you so much for your kind words and continued trust in our agency! We're delighted to hear that Kali was able to assist you promptly and efficiently with your new car coverage. It’s our pleasure to support you whenever you need us. We look forward to serving you for many more years to come!"
Profile photo of Bill Prout

Bill Prout

February 27, 2026

5  out of  5
rating by Bill Prout
"I’ve had a very positive experience with Chris Grimes and her team over the past several years, and I truly appreciate the level of service they consistently provide. This summer, a rock cracked my windshield, and more recently I added my son to my policy. In both situations, the process was smooth, straightforward, and stress-free. What stands out most to me is how responsive and genuinely helpful the team always is. They answer the phone quickly (some other places do not) The commercials don't lie. They sincerely care about helping rather than just processing a transaction. It’s rare to find a company that combines efficiency with such a personal touch. I’m grateful to have an insurance provider I can trust and would absolutely recommend them to anyone looking for reliable, attentive service."
We responded:
"Bill, Thank you so much for your thoughtful and kind review! We're thrilled to hear that you’ve had such a positive experience with Chris Grimes and the team over the years. It means a lot to us that you found our service responsive, helpful, and genuinely caring—those are values we strive to uphold every day. We're glad we could make the recent windshield repair and adding your son to your policy smooth and stress-free. Your trust and recommendation truly motivate us to keep delivering the best service possible. Thanks again for being such a valued client!"
Profile photo of john doran

john doran

February 23, 2026

5  out of  5
rating by john doran
"kami was very helpful thank you!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Julie Richardson-Ryder was able to assist you and answer all your questions. We appreciate your feedback!"
Profile photo of Belinda

Belinda

February 20, 2026

5  out of  5
rating by Belinda
"Excellent service! We have been with Chris Grimes for 20 years and Kali was so helpful recently updating our various policies. The most supportive insurance branch around!"
We responded:
"Thank you so much Belinda! Kali mentioned how much she enjoys working with you!!"
Profile photo of Larry L

Larry L

February 20, 2026

5  out of  5
rating by Larry L
"Several years ago when our previous Augusta State Farm agent retired I was upset when we were assigned to s Brunswick agent. Not upset anymore. Chris and her crew provide exceptional service and are always looking towards the future."
We responded:
"Thank you so much for your kind words! We will always strive to provide top notch service to our clients!! We are very thankful to be working with you! "
Profile photo of Dianna Leeman

Dianna Leeman

February 18, 2026

5  out of  5
rating by Dianna Leeman
"Kali very friendly and helpful. She answered all my questions."
We responded:
"Dianna, Thank you so much for your kind words! We're thrilled to hear that Kali was friendly and helpful and that she could answer all your questions. We appreciate your support! "
Profile photo of Jannine oates

Jannine oates

February 17, 2026

5  out of  5
rating by Jannine oates
"Kali is knowledgeable and friendly. Best attributes for an agent!"
We responded:
"Jannine, Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that Kali’s knowledge and friendliness made a positive impact. Your feedback means a lot to us!"
Profile photo of Pierce Edmonds

Pierce Edmonds

February 16, 2026

5  out of  5
rating by Pierce Edmonds
"Quick and thorough"
We responded:
"Pierce, Thank you so much for your 5-star review! We're glad to hear you found our service quick and thorough. We appreciate your support!"
Profile photo of Elizabeth Carpenter

Elizabeth Carpenter

February 13, 2026

5  out of  5
rating by Elizabeth Carpenter
"Thanks to Julie, I am always able to have my questions answered without having to negotiate the State Farm website. It makes the service more personal and definitely more enjoyable. I would recommend this office of State Farm to anyone who asks."
We responded:
"Elizabeth, Thank you for your fantastic review! We're so glad Julie has been able to provide you with personalized and enjoyable service, making things easier for you. Your recommendation means a lot to us, and we look forward to continuing to assist you whenever you need!"
Profile photo of emilie stark-menneg

emilie stark-menneg

February 13, 2026

5  out of  5
rating by emilie stark-menneg
"Julie Richardson-Ryder is incredibly helpful, knowledgable, and kind! Such a great experience!"
We responded:
"Emilie, Thank you so much for your wonderful review! We're thrilled to hear that Julie Richardson-Ryder provided you with such a helpful, knowledgeable, and kind experience. We truly appreciate your kind words and look forward to assisting you again!"
Profile photo of lindacolwell

lindacolwell

February 12, 2026

5  out of  5
rating by lindacolwell
"Nikki did an amazing job of getting me scheduled for an appointment TODAY for windshield repair! I’ve been with State Farm for over 40 years and couldn’t imagine using any other insurance agency!"
We responded:
"Linda, Thank you so much for your kind words and loyalty over the past 40 years! We’re thrilled to hear that Nikki was able to get you scheduled for your windshield repair so quickly. Providing excellent service is our top priority, and we’re grateful to have you as a valued member of the State Farm family! If you ever need anything else, don’t hesitate to reach out."
Profile photo of B Dent

B Dent

February 9, 2026

5  out of  5
rating by B Dent
"So very kind, efficient, and super helpful!!! Always a delight to work with them."
We responded:
"Mr. Dent, Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience working with Kali. She truly goes above and beyond to provide excellent service, and your kind words mean a lot to our team. If you need anything in the future, please don't hesitate to reach out—we're always here to help!"
Profile photo of Max Rawson

Max Rawson

February 9, 2026

5  out of  5
rating by Max Rawson
"Kali has been extremely helpful and timely in responding to any of my questions and concerns. Only positive things to say!"
We responded:
"Max, Thank you so much for your kind words! We’re thrilled to hear that Kali was able to assist you promptly and effectively. Your positive feedback means a lot to us and motivates our team to continue providing excellent service. Please don’t hesitate to reach out if you need anything else! "
Profile photo of Donna Salko

Donna Salko

February 5, 2026

5  out of  5
rating by Donna Salko
"What a wonderful experience I had with Chris getting my auto insurance. She was friendly, efficient, and caring. It was a pleasure working with her. I feel confident that she will be right there if I should need her."
We responded:
"Donna, Thank you for your wonderful review! We're so glad to hear you had a positive experience getting your auto insurance and that our team was friendly, efficient, and caring. It's our pleasure to work with you, and we're always here to support you whenever you need us!"
Profile photo of don chamberlain

don chamberlain

February 5, 2026

5  out of  5
rating by don chamberlain
"We worked with Kadee Perkins in Brunswick office who was just wonderful. Always so helpful and willing to go the extra mile to help you with any Ins needs you may have. Keep up the great work! The whole office is great to work with."
We responded:
"Don, Thank you so much for your kind words and wonderful review! We're thrilled to hear that Kadee Perkins and the Brunswick office provided you with excellent service and support. We truly appreciate your recognition and will be sure to pass along your compliments to Kadee and the team. Thanks again for choosing us—we look forward to assisting you with any insurance needs in the future!"
Profile photo of Laura Campbell

Laura Campbell

February 4, 2026

5  out of  5
rating by Laura Campbell
"Kali at the Chris Grimes State Farm Insurance Agency was terrific to work with. She was very responsive, quick to follow up, and happy to jump on the phone with my husband to confirm details and make sure everything was clear. Thorough, efficient, and genuinely helpful: exactly the kind of customer service you hope for when dealing with insurance. Much appreciated!"
We responded:
"Laura, Thank you so much for your kind words and thoughtful review! We're delighted to hear that Kali provided you and your husband with such attentive and clear service. We pride ourselves on delivering thorough and helpful support, and it’s wonderful to know that Kali exemplified that during your experience. Your appreciation means a lot to us, and we look forward to continuing to serve you in the future!"
Profile photo of Dustin Slocum

Dustin Slocum

February 2, 2026

5  out of  5
rating by Dustin Slocum
"Teena was unbelievable. I've never had an insurance agent take the time to explain the process to me that way. Detailed but and in an efficient way so it didn't seem complicated or overwhelming."
We responded:
"Dustin, Thank you so much for your wonderful review! We're thrilled to hear that Teena was able to explain the insurance process clearly and efficiently, making it easy and stress-free for you. Providing detailed and supportive service is our goal, and your feedback means a lot to us! If you ever have any more questions or need assistance in the future, we're here to help."